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Frequently asked questions
Terms and conditions
Helpdesk: 0800 8855 | 29147174
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Frequently asked questions

Q: What happens if I want to return a bike and the parking is full?

A: The maintenance team Movete work for optimal occupancy of all stations in the system service time , but in the case of an issue as you mention occur, you should inform the maintenance service on phone 674 211 842 for that bike and they close your loan to avoid overage charges or other sanctions.

Q: How can I can I register for the service?

A: There are 3 ways:

    You can register in person at the Office of sita Care Campollano F Street , 21 ( Albacete) , choosing the type of subscription and paying the going rate . Once released and activated in the system , you will immediately deliver their user card to start enjoying Loan Service bike Movete .

    You also have the possibility to fill out an application online registration through the web at the following link

    Once you submit the form and payment, you will receive your card by mail user . They also have the option to pick it up at the office desk .

    To subscribe and purchase a subscription you can do so through Movete Mobile Application for iPhone and Android.

Q: Is the seat adjustable?

A: Yes, it is adjustable for each user to adapt it to your needs

Q: What is the schedule?

A: The hours of operation of the system is from 07:00 to 23:00

Office hours at the office are Monday to Friday from 10:00 to 14:00 and 17:00 to 20:00, and Saturdays and Sundays from 10:00 to 14:00 .

Q: Why is the system is not operational 24 hours?

A: Our mobility studies determined that in cities the size of Montevideo this new method of public transport does not reach the levels of usability, mainly nocturnal , which can reach cities like Valencia , London , Paris ... This does not justify providing resources (Maintenance, Call Center, Personal monitoring of servers and computer systems ... ) , in those times that if I make it viable in the type of large cities that we mentioned before.

Undoubtedly the Movete objective is to offer the best customer service and the city of Montevideo and if in the future the extension of hours , without hesitation was justified , we would.

Q: If I use the bike for intervals of less than half an hour's time one day to leave me free , what time interval to leave between an application and one for which I can not deduct any balance?

A: You must wait 5 minutes between uses so it does not start tarificar airtime.

Q: If I rent a bike and I realize that it has any problem, will my balance deduct?

R : No, having rented a bike, if you detect any anomaly in the same in the first 5 minutes of the loan, you can return it and get a new balance without being consumed.

Q: Why is it called a loan and not rent?

A: This type of public bicycle service (SBP ) is often called "rental" or "loan" according to their characteristics. For Movete , is closer to a loan and the first half hour of bike use is always free , and you can use it in 30 minute sections times as you like . From there any excess airtime is deducted from the credit amount .

Q: I forgot my password , how I can get it back?

A: To retrieve your password enter web portal Movete and click on the " Forgot Your Password?" located at the top right under the user access module. Then follow the onscreen instructions.



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Sistema de Transporte Metropolitano

Intendencia de Montevideo
Edificio Sede | Av. 18 de Julio 1360
teléfono: [598 2] 1950
Montevideo - Uruguay | CP 11200